Aigner lockwood
(267) 443-0893 · AIGNERLOCKWOOD@YMAIL.COM
EDUCATION/ Certification
Associate of Arts, Culture Science and Technology
Community College of Philadelphia, Philadelphia, PA, 2016

Phlebotomy Certificate: Current
American Red Cross CPR Certified: Current

Experience

SPIN INC   Philadelphia, PA……………………………….......................................….October 2016- Present
Direct Support Professional 
•	Monitored and assisted with the daily activities of more than 15 adults with intellectual disabilities
•	Updated and logged clients’ progress notes for insurance billing
•	Increased facility’s compliance rate by actively keeping client environment safe and hazard free
•	Greeted clients and visitors upon arrival while handling concerns and inquiries

JEVS Human Services Philadelphia, PA……………………………............................…….April 2015-  Present
Direct Care Worker
•	Developed and implemented meal plans for clients, focusing on dietary needs
•	Trained and assisted clients with intellectual disabilities with housekeeping and grooming
•	Coordinated client’s medical appointments
•	Maintained knowledge of third party insurance coverage

School District of Philadelphia Philadelphia, PA………………………….…….September 2014- November 2015
Classroom Assistant/ Bus Attendant
•	Supervised more than 10 special needs students while in transit on bus
•	Achieved facility’s operational targets by maintaining safe and productive environment
•	Updated teachers and staff on student’s overall daily performance
•	Performed 1 on 1 supervision when assigned to improve work flow

Community College of Philadelphia Philadelphia, PA………………….………………..April 201- September 2014
Office Assistant 
•	Managed and handled various calls and inquires
•	Performed clerical activities including urgent scanning, mailing requests and document retrieval
•	Decreased the number of office errors by implementing department’s policies
•	Organized and electronically filed student records

Barnes and Noble Philadelphia, PA…………………………………….………………..December 2013- April 2014
Customer Service Associate
•	Greeted and acknowledged customers during arrival and departure 
•	Operated POS systems, handling payments, refunds, and exchanges
•	Maintained clean and safe work environment 
•	Assisted customers with question and concerns, resolving any issues

Wine and Spirits Philadelphia, PA………………………………………………………..…..August 2008- May 2012
Customer Service Associate/ Clerk Typist
•	Handled logistics of the sore including ordering merchandise, stocking shelves, and receiving shipment
•	Developed logs for merchandise and assisted customers in locating products
•	Use problem solving skills to resolve complex issues and to improve customer experience