Alease P. Murden	3209 N Hancock St., Unit B Ÿ Philadelphia, PA 19140 Ÿ (267) 267-353-5292
Lease1419@comcast.net

		Experience
  
Sam’s Club	Cinnaminson, NJ
Member Service Supervisor	07/2014 - 07/2018
•	Supervised the opening and closing of cashiers, member service desk, café, door greeter, gas station and cart attended.
•	Overseen all member complaints to ensure 100%-member satisfaction and resolved problems and concerns.
•	Maintained knowledge of current sales and promotions, policies, regarding payments and exchanges.
•	Coordinated cashiers and door greeter breaks and lunches.
•	Coached staff to improve cash register, credit card, and gift card processing membership desk.

Sam’s Club 	Cinnaminson, NJ
Member Service Desk	06/2013 - 07/2014
•	Answered members questions and addressed problems and complaints in person and by phone.
•	Educated members on product and service offerings. Utilized the computer to search for product availability within the store or other Sam’s Club locations.
•	Balanced the needs of multiple members simultaneously in a fast-paced environment 
•	Established a rapport with club members by providing them exceptional customer service.
•	Promoted to Member Service Supervisor position. 

Sam’s Club	Cinnaminson, NJ
Cashier	12/2011 - 06/2013
•	Operated electronic cash register to ring up the items of club members in a timely manner and provided excellent member service.
•	Offered our plus membership which is membership that will help them receive more benefits.
•	Replenished merchandise shelves with items from return carts.
•	Promoted to Member Service Desk position.

Education

Pennsylvania Institute of Technology	Philadelphia, PA
Certified Clinical Medical Assistant (CCMA)	June 2008
  
Simon Gratz High School	Philadelphia, PA
Law and Public Safety Academy										     June 2007