Monica Childs
mcmajor123 @yahoo.com 
(215) 939-2781
Career Profile 
I am a customer service-oriented individual who can communicate effectively in a professional, helpful and courteous manner, while working well as part of a team and independently without supervision. I am punctual, reliable and an out-going professional with the ability to learn new skills quickly and posses excellent interpersonal skills.
PROFESSIONAL WORK EXPERIENCE
Philadelphia Prison System of Philadelphia, PA
2015- Present					Word Processor Specialist II
•	Perform clerical duties around the office such as faxing, filing, inmate look-up, ordering simples, copying documents and answering the telephone, direct calls and take messages. 
•	Preparing inmate files for new entry and breaking down files for release/discharge of inmate.  

Philadelphia Prison System of Philadelphia, PA
2005 – 2014						Correctional Officer
•	Maintained security and discipline while working with the adult and juvenile inmates on housing units. 
•	Record Room officer prepared inmate court and discharge paperwork on a daily basis. Answered incoming calls pertaining to inmate status. Worked at intake window to enter inmate information upon arrival to institution. 
•	Center Control Officer/Administrative responsible for checking all communication systems, monitoring surveillance cameras, keeping an accurate Census and Headcount of inmates who are housed and released. 

Grubb & Ellis Real Estate Firm, Philadelphia, PA
2003 – 2005						Receptionist					 
•	Greeted clients; office personnel and outside vendors; answered 10 line phone consoles with incoming and outgoing calls. Made and scheduled appointments; reserved conference rooms for meetings and confirmed pending appointments.

Bloomingdale’s Department Store, King of Prussia, PA
2001 – 2003						Sales Associate
•	Greeted all walk-in customers promptly and delivered friendly and attentive service; developed and maintained own clientele, which included phones contact, letters and phone calls, gave each shopper the personal shopping experience.

Philadelphia Housing Authority, Philadelphia, PA
1998 – 2001						Dispatcher
•	Answered phone calls surrounding emergency and non-emergency situations; relayed and dispatched information to supervisor and documented all phone conversations verbatim; intercepted phone calls from tenants surrounding maintenance concerns; performed a variety of clerical tasks as needed.

EDUCATION – John Bartram High School, Philadelphia PA (Diploma)
LifeCoach of Orange County: Life Coach Certificate 
SKILLS: Various office skills: Excel, Microsoft Office, PowerPoint and Data Entry