Objective : To obtain a challenging position in which I will be able to utilize my professional and educational experience to benefit the company with the opportunity for advancement. Education: Graduated from Abraham Lincoln High School, Philadelphia, PA June 17, 2017 Academy of Sciences: Health Related Technology Pathway HRT 1, 2 and 3 Attended 2 years a Community College of Philadelphia Work Experience: uu Handle delayed flights Frontier Customer Service Rep June 4- Currently • Board Passengers • Check Passengers in for departure at the Philadelphia International Airport for boarding • Rebook passengers for flights • Check in luggage • Baggage Claim • Work with computers for assistance • Provide Customer Service • Move Jet Bridge for Inbound/ Outbounds Amazon November 1- June 2022 Sort/Packer November- Currently •Pack packages •Induct •Sortuu •Lift, clean , provide quality in timely fashion. Airport August 8 - November 2021 Title: Cabin worker Cleaned plane Stocked Plane Envision Physician Services Customer Service Rep February 5 - September 2020 Handled many outbound calls from customers. Providing helpful solutions to their problems. Handled health insurance Worked with E.R filling in information customers did not give for there payment Mail Handler Temp Post Office November 19 - Jan 5, 2020 Unload Trucks Sort mail by zip code Load Trucks Lift items up 70 pounds Key/ scan mail Customer Service Securitas Security Guard March 3 - November 19 2019 Guarded Facility. Made sure everyone who entered building was an employee / had there i.d badge. Made sure gates were closed/locked. Customer service Critical thinking skills Problem solving Relationship building Amazon Temp QC Certified November 5, 2018 - January 8, 2019 Temporarily worked for Amazon for peak season Folded shirts, Checked shirt for defects, and shipped them out for delivery qu Tj maxx October 1, 2017 - July 3, 2018 Sales Associate Worked on store sales floors performing various merchandising functions Provided quality customer service such as greeting customers , stocking items on racks and shelves, ringing up customer purchases at cashier stations, and helping shoppers locate merchandise Cleaned the store and watched fitting room Rolling Thunder Skating Rink, Philadelphia, PA September 29, 2016 - May 26, 2017 Floor Guard Watched kids, and kept there safety while on the skate floor Handed out skates Country Club, Lafayette Hill, PA August 2016 - September 25, 2016 Banquet Position Serve food and drink serving duties at special events Interact with guests in a positive, friendly and efficient manner Carrying plates of food on trays Set up for events by putting out tablecloths and place settings, also set up buffets, keep water glasses filled and remove each round of plates Pretzel Factory, Philadelphia, PA August 2016 - September 15, 2016 Crew Member Twist pretzels for many customer orders Provide excellent customer service Maintain cleanliness Sesame Place, Langhorne, PA July 20, 2015-Aug 2016 Park Quality Provide good service to guest and team members Maintain cleanliness of park facilities Litter removal, mopping, sweeping, change trash, does stock, and uses cleaning machines Effectively deal with public comments and concerns Sassy Beauty Bar, Philadelphia, PA December 2014-July 2015 Shadowing Experience Traveled to clients homes and events for makeup Learned how to do various looks on all cultures Provided great service to clients Skills: Communication Customer Service Listening Multi- Tasking Strong Public Relations References: Jessica Walker Supervisor at Sesame Place 267-406-8506 Monica TjMaxx Management +1 (609) 832-6619 Jennifer Porcelli English Teacher Jewolf@phildsd.org ladelphia, PA 19135 Contact Information Phone (215) 620-0190 nya.hughes@aol.com